IP-telephony

IP-telephony 2018-08-15T16:32:39+00:00

Вартість від:
70 $

Our partner – MIKO company – has created a 1C:Enterprise and telephony integration system for big and small businesses. This system will help you to increase customer service effectiveness. It also allows you to control work quality of your employees.

Telephony panels are developed for the most typical 1C:Enterprise configurations. Both old and new versions of 1C:Enterprise configuration are supported. This solution is certified for compatibility with 1C:Enterprise.

Price from:
70 $

  • More than 200 implementations
  • Customization possibility
  • Compatible with basic configurations 1C:Enterprise
EXPERTISE
  • One click calls
  • The call quality control
  • 1C:Enterprise integration
SERVICE
  • Shipment automation
  • Printing express waybills (EWB)
  • SMS auto sender module possibility
RESPONSIBILITY

BENEFITS

  • Time Savings You spend up to 30 seconds on a subscriber call, excluding redialing and dialing errors. 100 calls per day using a telephony panel save up to 50 minutes of a working time, which are full two business days a month.

  • Quality control
    In the supervisor mode, you can monitor who handles a call and with which customer at this moment, join the conversation, whisper a prompt to a colleague so that a customer can not hear it, or you can just listen to a conversation. In addition, you can find any conversation record for any period in 1C, download or listen to it.

  • Personalization
    Greet a customer by name after picking a handset up. Do not make him listen to a voice menu or a secretary, assign a 1C employee and all calls from this customer will be automatically redirected to the right person.

  • Start the Conversation Meaningfully
    You can know who is calling before you pick a receiver up. You can also get all the details about an order history, backlogged orders, etc. Use this information to the fullest.

  • Extended Analytical Reports
    Willing to know who of the employees makes the most calls? Which providers are the most used? Are there many missed calls? Do you receive calls at night and on weekends? Install a module of analytical records and, using a powerful constructor, collect the information on calls in a way you are comfortable with.

Work Modes

1C telephony panels have 3 work modes:

1С+Asterisk. It’s the most functional work mode. Calls are made through an external telephone device. Calls can be received or made even with a switched off computer, call information can be later viewed in a call history. If a computer and a panel are active, you will receive a maximum amount of information and service functions. IP-telephone, an IP-automatic telephone exchange station (further on referred to as ATES) based on an Asterisk core are necessary.

1C+SIP. The simplest mode. You need neither an IP telephone nor an IP automatic telephone exchange station. Suitable for companies that don’t need their own phone stations. For this mode, both a computer and a panel should be active, an employee needs to wear a headset, a recording is only possible on a local computer.

1С+Asterisk+SIP. A combined mode. You don’t need an IP telephone; however, you will receive a complete set of functions. Recording of conversations is centralized in an automatic telephone exchange station. Most suitable for call centers, where it is not necessary to purchase a separate phone for every operator.

To purchase a full product version, please contact our company.

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PRICES FOR SOFTWARE PRODUCTS AND SERVICES

Software products are licensed according to a number of workplaces. The version that we provide has a cloud license. With its help, you will be able to launch telephony panels on any computer that has the Internet access.

Product 1 workplace 5 workplaces 10 workplaces 25 workplaces 100 workplaces
1C telephony panel with cloud license 1 730 uah 7 640 uah 14 840 uah 32 390 uah 71 440 uah

You will gain access to all releases after you have purchased a telephony panel. However, 1C periodically releases new 1C: Enterprise platforms or new requirements for a typical configuration integration will appear there. An access period lasts for 6 months after a date of your purchase. At the end of this period, you can sign up for an access to new versions.

Service Price
Extend access to telephony panel updates for 6 months 1 970 uah
Extend access to telephony panel updates for 12 months 3 550 uah

PRICES FOR SOFTWARE PRODUCTS AND SERVICES

Software products are licensed according to the number of workplaces. The version that we provide has a cloud license. With its help, you will be able to launch telephony panels on any computer that has Internet access.

Product 1C telephony panel with cloud license
1 workplace 1 730 uah
5 workplace 7 640 uah
10 workplace 14 840 uah
25 workplace 32 390 uah
100 workplace 71 440 uah

You will gain access to all releases after you have purchased the telephony panel. However, 1C periodically releases new 1C: Enterprise platforms or there appear new requirements for integration with typical configurations. Access period lasts for 6 months after the date of purchase. At the end of this period, you can sign up for access to new versions.

Service Price
Extend access to telephony panel updates for 6 months 1 970 uah
Extend access to telephony panel updates for 12 months 3 550 uah

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